dedicated servers frequently asked questions

Questions

Dedicated Servers Sales Questions
1. What are dedicated servers?
2. What is the primary difference between a VPS and a Dedicated Server?

General Sales Questions

Answers

Dedicated Servers Sales Questions
1. What are dedicated servers?
  A dedicated server is a physical server dedicated to your needs, the hardware is not shared between any of our other clients. Because a dedicated server is not shared, it is much more expensive to maintain and run both in terms of cost and time. Dedicated servers offer the ultimate in performance and stability.
  
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2. What is the primary difference between a VPS and a Dedicated Server?
  VPS solutions as with Shared hosting packages are at the end of the day restrictive, in that whatever the limitations and specification purchased are - that is your lot. The only way to get more is to opt for the next package up. Dedicated Servers offer almost unlimited scalability as far as to say the bigger and more powerful the hardware components that are installed at purchase the faster, more reliable and more functional your server shall be. Dedicated Servers can be run in `clusters` offering fail safes in case one machine stops functioning. RAID configurations can be implemented to secure data. Backups both on and off site can be arranged, and almost any type s of software / operating systems can be installed that clients should wish.
  
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General Sales Questions
1. How quickly is my subscription setup and ready to use?
  Almost immediately, we use an automated client management system which configures, sets up and provisions your account and subscription within minutes. Although we do use a security vetting system that runs several
  checks to ensure that you are who you state you are, and this can sometimes in rare cases slow the process down.
  
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2. What if I am unsure exactly which package to opt for?
  Our helpful and professional sales staff are available by telephone (0844 412 1060) or e-mail (sales@ehosting.co.uk) to answer any questions you may have, remember not to be concerned regarding your technical expertise, after all everyone learns something new everyday. It is our aim to ensure that you get the most suitable solution to your needs available and we pride ourselves in our honesty and geniality.
  
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3. What if I am unhappy with my purchase?
  We are more than happy to discuss any difficulties that you are having, if you feel after this that we cannot assist you with your requirements then don't worry, all of our subscriptions come with a no quibble 14 day money back guarantee. (excludes domain names)
  
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4. I am still unsure if I should sign up, I have seen packages elsewhere that seem to be better value?
  We make no attempt to hide our costs, and don't claim ever to be the cheapest. What we do stake our reputation on is our genuine passion for excellence and our commitment to serving your needs. Our packages are priced to reflect the service that we offer and as our existing clients would state, with everything in life you get what you pay for.
  
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5. Some ISP's offer a 100% network up time guarantee, I am concerned that ehosting don't do this, and wondered why?
  A 100% network uptime guarantee is exactly that, a guarantee that the network within local terms is available 100% of the available time. This does not normally include the server, connectivity to the data centre nor power, so they are worthless. In any event most ISP's Terms and Conditions of service limit their liability if they fall short on this anyway. We recommend that you check for the following when selecting a hosting provider, all of which ehosting provides. UPS and backup electrical generation facilities, redundant connectivity, server backups at least weekly. Importantly ask how often these services are checked. We have been load testing our backup power systems monthly now since summer 2005, and have any of our clients noticed? Well none of them have asked so we guess not. Fail safes are wonderful and look good on paper, but do they come through when tested?
  
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